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Find answers to our most commonly asked questions below
Q:Are you a manufacturer or trade company?
A: We are an experienced manufacturer which has been in the field of sex products for more than 8 years.Our product range cover various fields, including masturbators, vibrators, RealisticDildo, egg vibrators, and massagers.
Q. What makes your products unique?
A:Our vibrators are made from high-quality medical-grade silicone, ensuring comfort and safety. Each product undergoes rigorous quality control testing to meet the standards of the European and American markets. Our designs focus on ergonomics,aiming to provide the best user experience.
Q: Do you offer customization services?
A: Yes, we offer customization services, including personalized packaging, user manuals, thank you cards, and storage bags. We can design unique product appearances and features according to customer needs, catering to various market requirements.
Q: Do you offer samples?
A:Yes, we provide sample services. Customers can request samples, and the cost of the sample is typically deducted from the official order.The price of samples may be higher due to the costs of quality control and handmade production.
Q: How do you ensure the safety of your products?
A: Each of our products undergoes rigorous quality control and performance testing to ensure safety and
stability during use. We use environmentally friendly, non-toxic materials that comply with safety standards for the European and American markets.
Q: How do you handle shipping?
A: We offer multiple shipping methods, including sea freight, air freight, and express services. For larger orders,we recommend sea freight to reduce shipping costs.
Q: When the goods will be shipped out?
A: Normally 1-2 working days for sample order, 3-7 working days for bulk order, 10-20 working days for OEM.
Q: Do you provide after-sales service?
A: Yes, we provide comprehensive after-sales services. If any quality issues arise with the product,
we will provide replacements or refunds based on the specific situation. Our customer support team promptly handles any after-sales inquiries to ensure customer satisfaction.
